Return Policy

RETURN POLICY: 

We do not accept returns for mis-ordered product, incorrect sizing, or any other reason OTHER THAN an item being defective or damaged. We quality check every piece of clothing that comes through our warehouse, but every now and then something might go unseen. 

We strive to be the best when sending out quality clothing to your customers on your behalf; however should this instance arise please follow the protocol listed below. 

 

DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect orders immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 7 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 7 days, the return will be rejected for any store credit or refund.
 
DEFECTIVE/DAMAGED ITEMS PROCESS:
  • Use your smartphone to take pictures of the defective or damaged area and email the images to support@BoutiqueSimplified.com, including the tag in the image showing it is still attached.
  • Indicate "Defective" or "Damaged" in the subject line.
  • Include the first and last name on your Boutique Simplified account, order #, and product code/name of the item.

You will receive a response within 24 hours with a return shipping label. 

RETURN PROCESS

• Returns must be post marked within 14 (fourteen) days of the date you receive your shipment.

• Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice or return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.

      **If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.

• Store credit is issued within 5 business days of the return arriving at the warehouse. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be located behind “Use Store Credit” under Payment Method on the Checkout page.

Due to order volume & the high volume of sellouts we ARE NOT ABLE TO process exchanges. 

Please MAIL returns to: 

28379 Overland Ct. Menifee CA 92584